Our Services
What We
Offer
Comprehensive managed services — from desktop helpdesk and server NOC to full network management — so your team can focus on what matters most.
Business Helpdesk
Desktop SupportComplete desktop support for your workforce — from patch management and antivirus to full remote troubleshooting across Windows, Mac, and mobile devices.
Basic PC
Essential monitoring & call answering
24×7×365 call answering with POC notification for basic desktop coverage.
- check_circle24×7×365 Call Answering Service
- check_circlePOC Notification on Every Request
Business Day
Proactive management & monitoring
Full patch deployment, performance monitoring, antivirus management, and remote control capabilities during business hours.
- check_circlePatch Deployment Services
- check_circleHardware & Software Audits
- check_circlePerformance & Preventative Maintenance
- check_circleRemote Control via ScreenConnect
- check_circleAntivirus Management
- check_circleWeb-Based Management Portal
- check_circleDesktop Performance Monitoring
- check_circleAdministrative Scripting
- check_circleGroup Policy Management
Day Phone Support
Full helpdesk with live support
Everything in Business Day plus personalized answering, complete multi-platform support, and hands-on troubleshooting.
- check_circlePersonalized White-Label Answering
- check_circleWindows, Mac & Mobile Support
- check_circleAdministrative Tasks & Personalization
- check_circleVirus & Malware Removal
- check_circleSoftware Installations
- check_circleAll Business Day Features
After Hours
Extended coverage beyond business hours
Complete Day Phone support extended into evenings and weekends for teams that operate around the clock.
- check_circleExtended Hours Coverage
- check_circleAll Day Phone Support Features
- check_circleWeekend & Evening Availability
24/7 Support
Round-the-clock, always-on helpdesk
Full-spectrum desktop support available 24 hours a day, 7 days a week, 365 days a year — no exceptions.
- check_circleTrue 24/7/365 Coverage
- check_circleAll After Hours Features
- check_circleZero Downtime Support Window
NOC Services
Server ManagementFrom ping monitoring to full server management — including patching, Exchange health checks, VMware, Hyper-V, and SAN administration.
Ping Up/Down
Basic availability monitoring
Simple up/down monitoring with call answering, ticket creation, and escalation notifications.
- check_circleUp/Down Service Monitoring
- check_circleCall Answer by NOC
- check_circleTicket Creation in ConnectWise
- check_circleTicket Transfer via CW Network
- check_circleEscalation Notification to POC
Monitoring
Deep visibility into server health
Complete monitoring with remote access, patch whitelisting, antivirus management, and proactive service restarts.
- check_circleHardware & Software Audits
- check_circleRemote Access via ScreenConnect
- check_circleTicket-Based Workflow & Escalation
- check_circlePatch Whitelisting Service
- check_circleMulti-Vendor A/V Management
- check_circleRemote Service Restart by NOC
- check_circleVMware & Hyper-V: Monitor & Maintain
- check_circleSAN: Monitor & Maintain
Full Support
Complete server lifecycle management
Total server management including patching, Exchange health, service packs, group policy, performance analysis, and full VM/SAN support.
- check_circlePatch Deployment by NOC
- check_circleProactive & On-Demand Server Restart
- check_circleGroup Policy Troubleshooting
- check_circleSystem Performance Analysis
- check_circleMS Exchange Health & Defrag
- check_circleService Pack Installation
- check_circleVMware HOST: Full Support
- check_circleHyper-V HOST: Full Support
- check_circleSAN: Full Support
- check_circleDiscounted Project Services
Network Management
Managed DevicesEnd-to-end network device management — from basic ping monitoring to complete firmware deployments, vendor coordination, and proactive troubleshooting.
Ping Up/Down
Basic network availability
Up/down monitoring with NOC call answering for your network infrastructure.
- check_circleUp/Down Service Monitoring
- check_circleCall Answer by NOC
Monitoring
Asset visibility & ticketing
Hardware audits, SNMP-based remote access, and full ticket workflow for network devices.
- check_circleHardware Audits & Asset Reports
- check_circleRemote Access via SNMP
- check_circleTicket-Based Workflow & Escalation
Monitor & Maintain
Vendor coordination & warranty tracking
Proactive vendor management and warranty reporting on top of full monitoring capabilities.
- check_circleMulti-Vendor Contact & Coordination
- check_circleDevice Warranty Reporting
- check_circleAll Monitoring Features
Full Support
Total network device management
Complete lifecycle management — remote troubleshooting, firmware upgrades, proactive restarts, and full device ownership.
- check_circleFull Remote Problem Resolution
- check_circleFirmware Deployment by NOC
- check_circleProactive & On-Demand Device Restart
- check_circleComplete Device Management
- check_circleDiscounted Project Services
- check_circleAll Monitor & Maintain Features
Block of Hours
Pre-Paid Remote SupportPurchase pre-paid blocks of remote support hours for desktop, server, and network issues. Flexible incident-based support when you need it.
- check_circleDesktop, Server & Network Support
- check_circleMax 4 Hours Per Incident
- check_circlePhone Support Included
- check_circleBusiness Hours M-F 9AM-5PM EST
Ready to evolve your
infrastructure?
Join 500+ global enterprises that trust MSP NEOS for their mission-critical operations. Let's build your future.