Managed IT Plans | Valet Cyber
Managed Service Plans
Coverage
Families
Browse the current plan lineup for desktop helpdesk, server monitoring, network management, and reserve support hours. Exact pricing stays private.
Desktop Helpdesk
Business HelpdeskComplete desktop support for your workforce — from patch management and antivirus to full remote troubleshooting across Windows, Mac, and mobile devices.
Basic PC
Core desktop coverage
Lean desktop baseline with 24x7 intake, point-of-contact notification, managed EDR, and desktop patch deployment.
- 24x7 intake and point-of-contact notification
- Managed endpoint detection and response
- Desktop operating system patch deployment
- U.S.-based technician coverage
Business Day
Proactive desktop management
Adds workstation health reporting, remote access, scripting, antivirus management, and portal visibility during the business day.
- Hardware and software audit reporting
- Preventative maintenance reporting
- Remote access tooling
- Antivirus management and reporting
- Client portal visibility
- Desktop performance monitoring and scripting
Day Phone
Live helpdesk coverage
Expands business-day management with personalized answering and broader end-user support across desktop and mobile platforms.
- Personalized answering workflow
- Windows, Mac, and mobile support
- Administrative tasks and user personalization
- Virus and malware removal
- Software installations
- All Business Day features
After Hours
Extended support window
Carries the full helpdesk feature set into after-hours coverage for late shifts, multi-site operations, and tighter uptime demands.
- All Day Phone features
- After-hours response coverage
- Extended end-user troubleshooting window
- Support beyond the standard business day
24/7
Round-the-clock desktop support
The full desktop helpdesk stack with continuous coverage for organizations that cannot wait until the next business window.
- All After Hours features
- 24x7x365 service window
- No handoff gaps between day and after-hours coverage
- Best fit for always-on teams
NOC Servers
Server OperationsServer-focused NOC tiers that move from basic availability watching to full operational ownership across patching, escalation, and virtualization layers.
Ping Up/Down
Availability-only watch
Built for environments that need the NOC to watch availability, answer calls, and keep escalation moving when a server stops responding.
- Availability monitoring
- NOC call answer and intake
- Ticket creation and transfer workflow
- Escalation notice to point of contact
- Patch whitelisting baseline
Monitoring
Health visibility and remote access
Adds the operational tooling needed for deeper monitoring, asset reporting, remote access, and controlled ticket workflow.
- Hardware and software audits
- Remote access tooling
- Ticket-based workflow and escalation steps
- Multi-vendor antivirus management
- Remote restart of services when needed
- VMware, Hyper-V, and SAN monitor-only coverage
Full Support
Full server operations layer
Moves beyond monitoring into active server administration, deeper troubleshooting, platform maintenance, and broader infrastructure ownership.
- Proactive and on-demand restart support
- Group policy troubleshooting
- System performance analysis
- Exchange health checks and maintenance
- Service pack installation
- Full VMware, Hyper-V, and SAN support
- Discounted project services
Call Answer
Phone-owned intake and dispatch
Pairs the monitoring toolset with NOC-owned phone intake, ticket orchestration, and remote access for stronger operational coordination.
- All Monitoring workflow features
- Calls answered directly by the NOC
- Ticket routing through partner network processes
- Escalation handling tied to named points of contact
NOC Network
Managed Network DevicesNetwork-device service levels that progress from simple up/down awareness to full remote problem resolution, firmware work, and device lifecycle ownership.
Ping Up/Down
Basic device awareness
Covers the foundational alerting layer for routers, switches, firewalls, and other managed devices that need uptime visibility and intake support.
- Device up/down monitoring
- NOC call answer for incidents
- Alert tracking and response coordination
Monitoring
Asset visibility and workflow
Adds audits, remote access, and ticket workflow so the network stack is not just watched, but managed through a consistent support process.
- Hardware audit reporting
- Remote access via network management tooling
- Ticket-based workflow
- Escalation with steps to resolution
Monitor & Maintain
Operational coordination layer
Builds on monitoring with vendor coordination and lifecycle reporting so network operations stay current and easier to manage.
- Multi-vendor management
- Device warranty reporting
- All Monitoring features
Full Support
Complete network ownership
The highest-touch network tier, built for proactive device management, remote issue resolution, firmware work, and hands-on lifecycle control.
- Remote restart of services and devices
- Full remote problem resolution
- Firmware deployment by the NOC
- Proactive or on-demand device restarts
- Complete device management
- Discounted project services
Block of Hours
Pre-Paid Remote SupportRemote incident packs for teams that need U.S.-based support on reserve without putting every device into a managed plan.
10 Hours
Light reserve
A smaller reserve for organizations that need trusted remote support on standby for occasional desktop, server, or network incidents.
- Pre-paid remote support reserve
- Desktop, server, and network incident coverage
- Phone support included
- Good fit for occasional support needs
20 Hours
Steadier incident coverage
A mid-range reserve for teams with recurring support events that do not yet justify a full managed program.
- Expanded remote support reserve
- Flexible incident usage across infrastructure types
- Phone support included
- Balanced option for recurring support needs
30 Hours
Heavy reserve
A larger block for organizations with more active support demand, major internal initiatives, or seasonal spikes.
- Large remote support reserve
- Useful for heavier support windows and internal projects
- Phone support included
- Stronger buffer before managed coverage is needed
40 Hours
High-volume reserve
The deepest reserve in the block-hours lineup for businesses that need a large bank of flexible remote support capacity.
- High-volume remote support reserve
- Useful for overflow and transition periods
- Phone support included
- Broadest incident buffer in the block-hours family
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